- Privacy Policy
How we handle your information
This policy explains what personal information Masterpiece Makeovers collects when you request a quote, contact us, or browse this website — and how we use, store and protect it.
ON THIS PAGE
Information we collect
We collect personal information you provide directly to us, including:
- Your name, phone number and email address when you request a quote or contact us
- Your property address, when needed to scope or schedule a painting job
- Details of the job you describe to us — property type, rooms, surfaces or timing preferences
- Photos you send us of the property or surfaces to be painted, where provided
We also automatically collect some technical information when you visit our website, such as your browser type, device type, pages viewed and general location (city/region level), through cookies and analytics tools described below.
How we use your information
We use the information we collect to:
- Respond to your enquiry and provide a quote
- Schedule and carry out painting work you’ve engaged us for
- Send follow-up communication about your job, including invoices or maintenance reminders
- Improve our website and understand how visitors find and use our services
- Measure the performance of our advertising, including Google Ads campaigns
We do not sell your personal information to third parties.
Quotes & enquiries
When you submit a quote request or contact form, the details you enter are sent to our team by email and stored in our enquiry system so we can follow up with you. We keep this information for as long as reasonably necessary to respond to your enquiry, complete any resulting job, and meet our record-keeping obligations.
We only use the contact details you provide to respond to your enquiry — we won’t add you to marketing lists without your consent.
Cookies & analytics
Our website uses cookies and similar technologies to understand how visitors use our site and to improve your experience. This may include tools such as Google Analytics, which collects anonymised information about pages visited, time spent on site, and general visitor location.
You can control or disable cookies through your browser settings at any time. Disabling cookies may affect how some parts of the website function.
Google Ads & tracking
We advertise our services through Google Ads. As part of this, we use conversion tracking to understand when a website visit results in a quote request or phone call. This tracking does not identify you personally — it tells us that a conversion occurred, not who performed it, beyond the contact details you choose to submit through a form.
Sharing & disclosure
We may share your information with:
- Staff, subcontractors or trades directly involved in quoting or completing your job
- Service providers who support our business operations, such as our website host, CRM, or accounting software
- Google, for advertising and analytics purposes as described above
- Authorities, where required by law
We do not disclose your personal information to third parties for their own marketing purposes.
Data security
We take reasonable steps to protect the personal information we hold from misuse, loss, unauthorised access, or disclosure. This includes restricting access to enquiry and customer data to staff who need it to do their job, and using secure, reputable third-party platforms for website hosting, forms and communication.
Access & correction
You can ask us at any time to:
- Provide a copy of the personal information we hold about you
- Correct any information that is inaccurate or out of date
- Delete your information, where we’re not required to retain it for legal or accounting purposes
To make a request, use the contact details below. We’ll respond within a reasonable timeframe.
Complaints
If you believe we’ve handled your personal information inappropriately, please contact us directly so we can address it. If you’re not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC), which oversees privacy matters under the Privacy Act 1988 (Cth).
Changes to this policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. The date at the top of this page shows when it was last updated. We encourage you to review this page periodically.